TERMS AND CONDITIONS

Last Updated: 23 March 2025

Welcome to SimpleSteps Education Inc. (“SimpleSteps,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our mobile application, website, and related services (collectively, the “Services”). By accessing or using our Services, you confirm that you have read, understood, and agree to these Terms, as well as our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms, you must discontinue using the Services immediately.

1. ACCEPTANCE OF TERMS

1.1 By accessing, registering for, or using the Services, you confirm your acceptance of these Terms and any related policies referenced herein.

1.2 If you are using the Services on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. ELIGIBILITY

2.1 You must be at least 16 years old, or the legal age of majority in your jurisdiction (whichever is higher), to use the Services.

2.2 By using the Services, you confirm that you meet this eligibility requirement and that all information you provide is truthful, accurate, and current.

3. ACCOUNT REGISTRATION AND SECURITY

3.1 Firebase Authentication: You may create an account and log in using email/password or Google Sign-In, both enabled through Firebase Authentication. If you register via email, you may be required to verify your email address. By registering, you consent to the collection and use of your login credentials in accordance with our Privacy Policy.

3.2 Account Responsibility: You are solely responsible for maintaining the confidentiality of your login credentials and all activity on your account.

3.3 Unauthorized Access: You must promptly notify us at info@simplestepsedu.ca if you suspect any unauthorized access to or misuse of your account.

3.4 Termination: We reserve the right to suspend or terminate your account at any time if you breach these Terms or otherwise misuse the Services.

4. USE OF THE SERVICES

4.1 Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes, subject to these Terms.

4.2 Prohibited Activities: You agree not to:

• Violate any applicable laws or regulations.
• Interfere with, disrupt, or undermine the integrity or functionality of the Services.
• Circumvent security features or technological safeguards.
• Upload or distribute harmful, unlawful, or objectionable content.
• Engage in any unauthorized commercial use of the Services.

4.3 Modifications: We reserve the right to modify or discontinue any part of the Services at our sole discretion and without notice or liability.

5. SUBSCRIPTION PLANS AND PAYMENTS

5.1 Paid Features: Certain features of the Services may require a paid subscription. The applicable fees and terms will be displayed before you complete your purchase.

5.2 Recurring Payments: By subscribing, you authorize us (or our designated payment processor) to automatically charge your chosen payment method on a recurring basis according to your subscription plan.

5.3 Cancellation: You may cancel your subscription at any time through the platform (e.g., Google Play) where you purchased the subscription. Cancellation takes effect at the end of the current billing cycle.

5.4 Refunds: Except as required by law, subscription fees are non-refundable, including for unused subscription periods.

5.5 Promotions: Any promotional offers are subject to specific terms, which will be disclosed at the time of the offer. We reserve the right to modify or terminate promotions at any time.

5.6 Fair Usage Policy: Certain subscription plans may be described as “unlimited,” “unrestricted,” or use similar terms. These descriptions refer to normal usage in line with typical, non-commercial patterns. We reserve the right to evaluate overall usage levels to ensure our Services remain fair and accessible for all users. If we detect usage that is abnormal, excessive, or otherwise goes beyond typical patterns, we may, at our sole discretion and without notice, restrict features, limit access to the Services, or suspend your account. By using the Services, you agree to this Fair Usage Policy, which we may update or modify from time to time; any changes will be posted on our website or communicated within the Services.

6. USER-GENERATED CONTENT

6.1 Content License: By submitting or uploading any content, including audio recordings, to the Services (“User Content”), you grant us a worldwide, non-exclusive, royalty-free, transferable license to store, use, process, and display such content to provide and improve the Services.

6.2 Ownership: You retain ownership of your User Content but warrant that you hold all necessary rights, licenses, and consents to grant us this license.

6.3 Prohibited Content: You agree not to submit User Content that is unlawful, harmful, obscene, infringing, or otherwise objectionable.

6.4 Third-Party Processing: Your User Content may be processed by our third-party service providers for speech recognition, AI processing, or other legitimate purposes related to delivering the Services, as explained in our Privacy Policy.

7. INTELLECTUAL PROPERTY

7.1 Ownership: All materials available on or through the Services, including text, graphics, logos, and software (“Company Content”), are the property of SimpleSteps or its licensors, protected by applicable intellectual property laws.

7.2 Restrictions: You may not copy, modify, distribute, or exploit Company Content without prior written consent from us or the applicable licensor.

7.3 Feedback: By providing feedback, suggestions, or ideas regarding the Services (“Feedback”), you grant us a perpetual, royalty-free license to use such Feedback without any obligation or compensation to you.

8. DISCLAIMERS

8.1 No Warranties: The Services are provided “as is” and “as available” without any warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 No Guarantees: We do not guarantee that the Services will be uninterrupted, error-free, or meet your specific expectations.

8.3 Educational Purposes Only: All features, including AI analysis, are offered for informational and educational purposes only, and are not guaranteed to produce any particular results or outcomes.

9. LIMITATION OF LIABILITY

9.1 To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, including lost data, revenue, or profits, arising from your use of or inability to use the Services.

9.2 In any event, our total liability for any claim will not exceed the greater of:
• The total fees you paid to us in the twelve (12) months preceding the claim; or
• One hundred Canadian dollars (CAD $100).

9.3 If certain jurisdictions do not allow these limitations, our liability is limited to the maximum extent permitted by applicable law.

10. INDEMNIFICATION

You agree to indemnify and hold harmless SimpleSteps, its affiliates, officers, directors, employees, and agents from any claims, damages, or liabilities arising out of or related to your use of the Services, your breach of these Terms, or your violation of any applicable law or third-party rights.

11. MODIFICATIONS AND TERMINATION

11.1 Changes to Terms: We may modify these Terms at any time. Material changes will be communicated via email or within the Services. Your continued use of the Services after such changes indicates acceptance of the updated Terms.

11.2 Termination: We may suspend or terminate your access to the Services at any time if you fail to comply with these Terms. Upon termination, all licenses granted to you hereunder will immediately cease.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1 Governing Law: These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

12.2 Good Faith Discussions: In the event of any dispute arising out of or relating to these Terms or your use of the Services, the parties agree to first attempt to resolve the issue through good faith discussions or mediation.

12.3 Binding Arbitration:
If mediation does not resolve the dispute, it shall be resolved exclusively by binding arbitration, except where prohibited by law. Arbitration will be conducted pursuant to the Arbitration Act of British Columbia (or successor legislation), and the arbitrator’s decision shall be final and binding on both parties. Arbitration proceedings will be held in British Columbia, Canada, in English. Each party shall bear its own costs unless the arbitrator decides otherwise.

12.4 Equitable Remedies: Nothing in these Terms prevents SimpleSteps from seeking injunctive or equitable relief in a court of competent jurisdiction to:
• Protect its intellectual property rights;
• Prevent an imminent or continuing violation of these Terms;
• Address any unauthorized access to or misuse of the Services causing irreparable harm.

12.5 Jurisdiction for Injunctive Relief: Claims seeking injunctive relief shall be brought exclusively in the courts of British Columbia, Canada, unless otherwise required by applicable law.

12.6 Class Action Waiver: To the extent permitted by law, you agree to resolve disputes solely on an individual basis, waiving any right to a class action or other representative proceeding against SimpleSteps.

13. MISCELLANEOUS

13.1 Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.2 Waiver: Any failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other rights.

14. CONTACT US

If you have any questions or concerns about these Terms, please contact us at:
Email: info@simplestepsedu.ca

By using the Services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.