Account & Data Deletion

Welcome to the Account & Data Deletion page for SIMPLESTEPS EDUCATION INC. We are committed to protecting your privacy and ensuring you can easily manage your personal data in accordance with Google Play Store requirements.

This page is for the IELTS Speaking - AI Coach app, version 3.0 and later. On an earlier version, request deletion by email as described below.

Delete Your Account in the App

1. Open the IELTS Speaking - AI Coach app and sign in.
2. Tap your profile picture (top right) to open You.
3. Scroll to Account and tap Delete account, then confirm.

The app removes your data stored on your phone straight away (unfinished practice, drafts, recordings and cached information) and signs you out. Our servers then delete your account data automatically; a step that fails is retried. Your sign-in is removed last, so once deletion has finished you can no longer sign in with that account.

Request Deletion Without the App

If you no longer have the app, you can request deletion by email. Please click the link below or follow the email instructions:

Request Account & Data Deletion
(Subject: "Account and Data Deletion Request")

Steps to Delete Your Account & Data

1. Send Your Request: Email us at info@simplestepsedu.ca with the subject line "Account and Data Deletion Request."
   • Include your full name
   • Include the email address associated with your account
2. Identity Verification: We may ask for additional details to confirm your identity before proceeding with the deletion.
3. Confirmation of Deletion: Once your identity is verified, we will delete your account and associated personal data. You will receive an email confirming the successful deletion.

Types of Data Deleted

1. Account Information: Deleted
   Your email address, display name, sign-in, and any profile details you provided.
2. Recordings and Practice History: Deleted
   Audio recordings, transcripts, coach conversations, evaluations, scores, feedback and live conversation history, including data carried over from earlier versions of the app.
3. Learning Profile and Plan: Deleted
   Your study plan, progress, and the details the app learned about your practice.
4. Allowances, Purchase Records and Devices: Deleted
   Your usage and allowance records, our copy of your Google Play purchase records, and your registered devices and notification tokens.

Anonymous Data for Analytics & Improvements

We may keep certain data in an anonymous or aggregated form that cannot be linked to you personally. This non-identifiable data is used strictly for:

• Analyzing feature usage and service performance
• Enhancing user experience through product improvements

Google Play Subscriptions & Payment Data

If you have a subscription or made a purchase via Google Play:

• Google Play Records: Subscription and transaction data are managed by Google Play. We remove subscription-related data on our end, but Google Play retains its own records.
• Manage Your Subscription:
  1. Open the Google Play Store app.
  2. Go to Menu > Subscriptions.
  3. Select the relevant subscription.
  4. Follow the prompts to cancel or manage your subscription.
• Refunds: Requests for refunds are handled directly by Google Play, per their refund policies.

Retention & Exceptions

We keep a record that the deletion took place (an internal account identifier and timestamps), so we can show that your request was completed. Copies of deleted data in our encrypted database backups and storage recovery expire within about a week. Certain data may be retained where the law requires it (e.g., financial reporting); in such cases, we ensure that data is not personally identifiable once your account is deleted.

Processing Timeline

Deletion started in the app is processed automatically. For email requests, we aim to complete deletion within 7-14 business days after verifying your identity. Delays may occur if required by law or due to technical complexities.

Important Notes

• Irreversible: Once your account and associated data are deleted, the process cannot be reversed.
• Subscriptions Are Not Cancelled Automatically: Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play (see above) to stop future charges.
• Loss of Access: Deletion removes your access to all SIMPLESTEPS EDUCATION INC. services tied to that account.

Contact Us

If you have questions or need further assistance regarding data deletion, please email: info@simplestepsedu.ca

Policy Updates

This policy may be updated periodically to reflect changes in our services or regulatory requirements. We encourage you to review this page from time to time to stay informed about how we handle your data.

SIMPLESTEPS EDUCATION INC. is committed to safeguarding your privacy and giving you control over your personal data.