Account & Data Deletion

Welcome to the Account & Data Deletion page for SIMPLESTEPS EDUCATION INC. We are committed to protecting your privacy and ensuring you can easily manage your personal data in accordance with Google Play Store requirements.

Request Account & Data Deletion

To request the deletion of your account and associated data, please click the link below or follow the email instructions:

Request Account & Data Deletion
(Subject: "Account and Data Deletion Request")

Steps to Delete Your Account & Data

1. Send Your Request: Email us at info@simplestepsedu.ca with the subject line "Account and Data Deletion Request."
   • Include your full name
   • Include the email address associated with your account
2. Identity Verification: We may ask for additional details to confirm your identity before proceeding with the deletion.
3. Confirmation of Deletion: Once your identity is verified, we will delete your account and associated personal data. You will receive an email confirming the successful deletion.

Types of Data Deleted

1. Personal Information: Deleted
   This includes your name, email address, and any profile-related details you have provided.
2. Uploaded Content: Deleted
   Any files, audio or other content you have uploaded through our services.

Anonymous Data for Analytics & Improvements

We may keep certain data in an anonymous or aggregated form that cannot be linked to you personally. This non-identifiable data is used strictly for:

• Analyzing feature usage and service performance
• Enhancing user experience through product improvements

Google Play Subscriptions & Payment Data

If you have a subscription or made a purchase via Google Play:

• Google Play Records: Subscription and transaction data are managed by Google Play. We remove subscription-related data on our end, but Google Play retains its own records.
• Manage Your Subscription:
  1. Open the Google Play Store app.
  2. Go to Menu > Subscriptions.
  3. Select the relevant subscription.
  4. Follow the prompts to cancel or manage your subscription.
• Refunds: Requests for refunds are handled directly by Google Play, per their refund policies.

Retention & Exceptions

Certain data may be retained to comply with legal or regulatory obligations (e.g., financial reporting). In such cases, we ensure that data is not personally identifiable once your account is deleted.

Processing Timeline

We aim to complete account and data deletion requests within 7-14 business days after verifying your identity. Delays may occur if required by law or due to technical complexities.

Important Notes

• Irreversible: Once your account and associated data are deleted, the process cannot be reversed.
• Loss of Access: Deletion removes your access to all SIMPLESTEPS EDUCATION INC. services tied to that account.

Contact Us

If you have questions or need further assistance regarding data deletion, please email: info@simplestepsedu.ca

Policy Updates

This policy may be updated periodically to reflect changes in our services or regulatory requirements. We encourage you to review this page from time to time to stay informed about how we handle your data.

SIMPLESTEPS EDUCATION INC. is committed to safeguarding your privacy and giving you control over your personal data.